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Terms and conditions of purchase and delivery

Delivery terms

Normal delivery time on our stock items is about 1-3 days. During high season it may take longer. We ship orders with DHL. We do not take financial responsibiliy for any delays due to the shippig company. If you discover damage to the package, you must immediately report this to the carrier and make a damage report.


Transport, Insurance

Transport of goods takes place under Livv Ab´s agency for bills and debits the buyer unless otherwise is agreed.

Transport insurance is not included in transport costs but is taken care of by the buyer



We reserve the right for any product changes and reserve the right for any price changes from our subcontracters and which are not included in any submitted oral or written timed quote.


Important! As a private individual you can not buy ordered goods or products from Rituals from us. For questions, please contact info@livv.se


On delivery

When you receive a delivery from us it is important that you check the goods before you sign the consignment note. If you sign for the consignment note without remarks you can not subsequently complain about any damage or missing goods. 

When a delivery from Livv arrives it is important that you check all the packages so that the number matches the waybill. Check that nothing is damaged. If you sign the consignmet note without any remarks you cannot subsequently complain about any damaged or missing goods. Livv is not responsible for any complaints regarding shipping damage that are reported later than seven days after receipt of delivery.  

What should I do when I receive goods?

When you recieve goods, always start by checking how the packaging looks. Is the package damaged, or if any other reason for you to asume that the goods is damaged; Open the package and axamine the item. Take a picture of the damaged packaging before opening it. If the goods or the packaging is damaged you must note this on the consignment note. If you have made any complaints, take a photocopy before handing it to the driver. Write down the name of the driver and the haulage company as well as the license plate number of the car on the photocopy.

Also always check that the number of packages is the same as stated in the shipping documents. Do not assume that the amount packages loaded automatically is always available at the time of unloading. Pallets can be split during transport and packages can be lost. When acknowledging, make sure that the receipt is always made on the part of the consignment that the driver brings back. Also state the date when you signed for the goods.   

Prices & conditions 

In all cases where prices may be stated on our website the following applies:

- All prices in SEK excluded VAT and ex works Västerås.


In cases we submitted an offer, the same conditions apply except in context where other terms have been stated or agreed. Order, price and deliverytime can only be considered confirmed when a written order confirmation has been received.


Right of withdrawal/ Complaint *

Complaints must be made within 7 days from receipt of delivery. We do not offer open purchase. 


Retention of title

Livv. hereby invokes reservation of title regarding the ownership of the delivered goods/goods which do not pass into the buyers possession until full payment has been received in accordance with invoiced delivery.  


Payment options


30 days net, after the usual credit check, provided that no other payment period has been agreed. 

We do not sell to private individuals.

When you pay by invoice you shop safely and easily. You never have to provide your card details and always pay after you have received the goods.

If payment is not made a reminder fee of 60 SEK and interest on late payment of 10.00% willbe added. At the time of purchase, a credit check is made, which in some cases means that a credit report is taken. Then you will receive a copy of the credit report by email. Personal data is handled in accordance to applicable legislation.


Pre payment

You pay money in advance to our bankgiro number or by swish. After confirming order by checkout in our webshop you will get information on the screen and by email how to proceed. Expect a few days extra delivery time if you choose prepayment.  


Minimum order

Minimum order is SEk 800 excluding VAT.


Personal Data Act

Your personal data is handled in accordance to applicable provisions of the Personal Data Act (PUL)



Any disputes are primarly resolved in discussion with our customer service. We follow the recommendations of the National Board for Consumer Disputes  and otherwise refer to the European Commissions online dispute resolution tool: : http://ec.europa.eu/consumers/odr/

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