We are looking for a Customer Success Agent with a focus on Concepts!
About the company
Livv is the market leader in Northern Europe, offering the largest range of accessories for the hotel, spa, conference and restaurant industry. We have grown rapidly since our inception, while maintaining a strong corporate culture and a genuine entrepreneurial spirit. Our aim is to create a professional and engaging working environment for both colleagues and customers. We are known for our responsiveness and flexibility, and we welcome new challenges. Our head office and central warehouse are located in Västerås, and we collaborate with producers and suppliers all over the world. Together we help customers develop unique concepts and products that enhance the guest experience, with a focus on the environment and sustainability. We carefully select suppliers who follow ethical guidelines and use environmentally friendly manufacturing processes and raw materials. Livv Group also includes the Unique cosmetics factory in Stockholm, which is Scandinavia’s largest manufacturer of soap and cosmetics for the hotel industry, and Livv OY with offices and warehouses in Helsinki, Finland. We value health and well-being, so we offer joint training with PT every Friday! No pressure to be a triathlete – just a desire to have fun and stay active.
About the service
As a Customer Success Agent (CSA) at Livv, you will work closely with the Concept team, developing customized products such as bathrobes and slippers with the hotel logo. You will be the main support function of the Concept team and will have a close dialog with both suppliers and customers to ensure that we always deliver the highest quality products. This is a brand new position, which means that you will be involved in developing the way we work going forward. The position means that you will contribute to the development of working methods and support purchasing, follow-ups and business area improvements. You will also collaborate with other CSAs within the department and handle sales, advice, orders, contracts and order management. Your input will be crucial in facilitating the work of the department and helping customers focus on their core business. With our proactive approach and knowledge, we create the conditions for our customers to focus on their core business. We always put the “customer in focus” and offer solution-oriented support to meet their daily challenges. You will be part of the Livv family and our sales organization, where we strive to create a safe and stimulating work environment. We value development, diversity, transparency and a long-term and responsible approach. Our core values, PEPP – Professionalism, Commitment, Proactivity and Positive Attitude – permeate our operations and guide us in our work.
About you
We are looking for you who are structured, service-oriented and solution-oriented. Experience in sales and administrative work is a big plus. You are a team player with a positive attitude and ownership of your tasks. You look forward to being an important part of Livv’s continued journey!
Among other things, you will work with
Support to the company’s Key Account Managers Contact and follow-up with suppliers Support the purchasing department Build and maintain customer relationships Customer service via phone and email Sales and order management
We are looking for you who
Has experience in service and customer care Is structured and enterprising Takes own initiatives and raises your hand Engages to create the best possible Livv experience Has good knowledge of Office Communicates fluently in Swedish and English Has a B driving license
As a person you are
Communicative – you express yourself clearly and effectively Creative – you find new solutions and contribute ideas Driven – you put great emphasis on always doing your best
Practical information
Start: By agreement Scope: Full-time, 08:00-17:00 weekdays Location: Västerås Salary: Fixed salary, health insurance, health care allowance and occupational pension Applications must be sent to rekrytering@livv.se no later than November 1, 2024.
Selection is ongoing and the position may be filled before the deadline.